Shipping policy

How long does it take to process an order?
Please allow 2-5 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.

Delivery time:

7-25 days: USA, United Kingdom, France, Poland, Singapore, Japan, Korea, Italy, Austria, Germany, Malaysia, Viet Nam, Philippines, Israel, Spain, Ireland, Portugal, Romania, Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Finland, Sweden, Slovakia, Hungary, Netherlands

10-25 days: others

Once an international package is scanned by the carrier, it is the carriers responsibility to get the package to you.

We cannot offer refunds to orders that are being cleared by customs or any product that cannot be returned to our warehouse. If your package is delayed by your carrier it is the job of the customer to contact the carrier to resolve any issues. The Nook Curator cannot issue refunds for product that is being held by the carrier. In the event of a lost package, the carrier is responsible for locating the package for the customer.

If an order is lost or is appear as delivered but is not showing as such, please kindly inform us through the contact us page or email us at hello@thenookcurator.com  within 30 days of your order shipping so we can file a claim on your behalf for the missing item.

Lost or stolen packages: On occasion packages never arrive at their destination and the carrier has confirmed delivery of the package, no replacement order will be sent. Claims for missing packages shown as delivered should be handled directly with the carrier or local police department.